Return and Refund Policy

At Science and Technology Group (STG), we strive to ensure that our customers are fully satisfied with their purchases. However, if you are not completely happy with your order, we are here to help.

Returns

We accept returns under the following conditions:

1. The product must be returned within 7 days from the date of delivery.
2. The item must be unused, undamaged, and in its original packaging with all accessories and manuals included.
3. Proof of purchase, such as an invoice or order confirmation, must be provided.

Non-Returnable Items:

1. Customized or personalized products.
2. Items damaged due to misuse or mishandling.
3. Digital products or downloadable content.

Refunds

Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved:

1. Refunds will be processed within 5-7 business days.
2. The refund will be credited to your original payment method.
3. Shipping charges are non-refundable, and return shipping costs must be covered by the customer unless the product was defective or incorrect.

Replacements & Exchanges

If you receive a defective or incorrect item, we offer free replacements. Please contact us within 48 hours of receiving the product with supporting images or videos as proof.

How to Initiate a Return or Refund?

1. Email us at [Your Contact Email] with your order details and reason for return.
2. Wait for approval and further instructions from our support team.
3. Ship the item to the provided return address.
4. Once we receive and inspect the item, we will process your refund or replacement.

Contact Us

For any queries regarding returns and refunds, feel free to reach out to our support team at [info@prayatanasoe.org] or call [9315176913].

We appreciate your trust in STG and will do our best to ensure a smooth shopping experience! 🚀✨